Contact Us
How to reach the SwitCity team.
Write to hello@switcity.com for anything: account help, payment problems, refund requests, complaints, creator questions and legal requests. We reply by email.
Payment problems and refunds
Include the email address or username on your account, the date and amount, how you paid (card, PayPal, mobile money, bank transfer or wallet) and the payment reference if you have it. Refund requests must reach us within 7 days of the charge. The rules are in our Refund Policy.
Help and policies
- Help & Support for common questions
- Complaints Policy to raise a complaint
- Privacy Policy and Terms & Conditions
- Content Policy to report content