Content Monitor Policy

1. Overview

SwitCity operates as a platform for adult creators and their fans. We support a wide range of content categories including explicit adult content within the designated NSFW section. With this comes a firm responsibility to prevent illegal, harmful, and non-consensual content from appearing on our platform. This policy explains how we fulfil that responsibility.

2. Permitted Content

SwitCity permits content across all creator categories including, but not limited to: music, fitness, education, comedy, gaming, photography, lifestyle, and adult/NSFW content. All permitted content must:

• Feature only consenting adults (18+)
• Comply with applicable laws in Nigeria and the creator's jurisdiction
• Not constitute harassment, defamation, or incitement to violence
• Be uploaded by the creator who owns or has rights to the content

3. Prohibited Content

The following content is strictly prohibited and will result in immediate removal and account termination:

• Child Sexual Abuse Material (CSAM): Any sexual content involving minors. Zero-tolerance policy - all cases are reported to law enforcement immediately.
• Non-Consensual Intimate Imagery (NCII): Sharing explicit images or videos of real people without their consent ("revenge porn").
• Violent Extremism: Content that promotes, glorifies, or incites terrorism, genocide, or mass violence.
• Human Trafficking: Content that facilitates or promotes human trafficking or exploitation.
• Content Involving Animals: Zoophilic content of any kind.
• Fraudulent Content: Deepfakes, impersonation of public figures, or materially misleading content intended to defraud users.
• Doxxing: Publishing private personal information about another individual without consent.

4. Automated Scanning

All media uploaded to SwitCity - photos and videos - is automatically scanned using Google Cloud Vision API before publication. This scanning detects:

• CSAM and child exploitation imagery (via PhotoDNA hashing and AI detection)
• Known illegal content matching law enforcement databases
• Explicit content uploaded outside permitted categories

Content flagged by automated scanning is blocked from publication and queued for human review.

5. Human Review

Our moderation team reviews:

• Content flagged by automated scanning
• Content reported by users through in-app reporting tools
• Creator accounts flagged for unusual activity patterns

Human reviewers assess context, review supporting information, and make final enforcement decisions. Reviewers are trained on relevant laws, platform policies, and trauma-informed moderation practices.

6. Age Verification

All users must confirm they are 18+ during registration. Access to adult content categories requires an additional age verification gate. Creators uploading NSFW content must have completed KYC verification, which includes government-issued ID validation confirming the creator is 18 or older.

7. Creator Moderation Tools

Creators have access to tools to maintain the quality of their own community:

• Block fans from accessing their profile and content
• Set keyword filters to automatically hide or delete comments containing specified words
• Delete individual comments
• Pin comments to surface community-positive interactions

8. Enforcement: Two-Strike Policy

For violations that are not zero-tolerance offences, SwitCity applies a two-strike enforcement policy:

• Strike 1: Content removed, formal written warning issued to the account. The account remains active.
• Strike 2: Permanent account ban. No refunds on any outstanding subscriptions or purchases. The account cannot be reinstated.

Zero-tolerance offences (CSAM, NCII, violent extremism, human trafficking) result in immediate permanent ban and referral to law enforcement without warning.